01 / PAYMENT
Payment
Amazon securely processes your payment, confirms the charge and provides the payment record for the order.
View your order ↗Orders / Shipping / Returns / Refunds
The calm
after checkout.
Serafine products are purchased through Amazon India. Once you choose “Buy on Amazon”, Amazon takes over the order: payment, delivery, cancellations, issue handling and any eligible refund all happen on their platform.
Important: this product category is non-returnable. Change-of-mind returns are generally not available. If an item arrives damaged, defective or incorrect, report it to Amazon from the order page.
Good to know
Your first move
Find the order. Follow the prompt.
01
Open Your Orders
Sign in to Amazon India and open the order connected to your question.
02
Select the item
Choose the Serafine product and open the order or delivery help options.
03
Report the issue
Choose “Problem with order” and select damaged, defective, incorrect or not as described.
04
Follow Amazon’s resolution
Amazon may offer a replacement, a refund or another resolution. A return shipment may not be required—only follow the instruction shown for your order.
The handoff, clearly
Four parts of the journey.
One place to manage them.
The details can vary by order and location, so Amazon’s current options and terms always take priority.
02 / DELIVERY
Shipping
Amazon manages dispatch, delivery estimates, tracking updates and delivery support for your address.
Track a package ↗03 / BEFORE DISPATCH
Cancellations
If cancellation is available for your order, Amazon will show the option in Your Orders.
Manage an order ↗04 / AFTER DELIVERY
Damaged-item help
This category is non-returnable. If there is damage, a defect or a wrong item, Amazon shows the available replacement or refund route.
Report an issue ↗Who owns the next step?
The right question
for the right team.
Serafine is here for product knowledge and care. Amazon is your point of contact for anything tied to the order itself.
Payment / charge
Amazon
View the transaction and payment status in Your Orders.
Delivery / tracking
Amazon
Check the latest ETA, carrier scan or delivery issue.
Cancel an order
Amazon
Available options depend on the order’s current status.
Damage / refund
Amazon
This category is non-returnable; Amazon decides whether to offer a replacement, refund or other resolution.
Formula / usage
Serafine
Ask us about ingredients, use and choosing a product.
If something isn’t right
A small guide
to the next click.
Open the relevant order in Amazon first. These are the usual paths, but the exact options are set by Amazon for each order.
01My package is late, missing or marked delivered.
Open Your Orders, select the order and choose the available delivery or “Problem with order” option. Amazon’s customer service team can see the shipment record and advise on the next step.
02The item arrived damaged, defective or incorrect.
Open the order in Amazon, choose Problem with order and select the reason that best describes what happened. Amazon may ask for details or photos, then may offer a replacement or refund. Because this category is non-returnable, a return shipment may not be required if Amazon grants a refund without return—do not send anything back unless Amazon instructs you to.
03I changed my mind and want to cancel or return it.
Cancellation is handled in Your Orders when the option is available, usually before dispatch. This product category is non-returnable, so change-of-mind returns are generally not available after delivery. If the item is damaged, defective or incorrect, use the issue route above instead.
04My refund has not appeared yet.
Amazon will show the refund status in the order details once a refund has been approved or initiated. If the status needs attention, contact Amazon through that same order so they can check the payment route and timeline.
And if you’re still unsure
We can help you find the right door.
For questions about ingredients, how to use a product or which ritual may suit you, write to Serafine. For an order, delivery, cancellation, damage report or refund, please contact Amazon first.
Email the care team →