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Good experiences are built on clarity. These terms explain what you can expect from Serafine — and what we ask in return when you use this website.

01

Your agreement

Welcome to Serafine. By visiting or using this website, you agree to these Terms & Conditions and to our Privacy policy. If you do not agree with them, please do not use the website.

These terms apply to the website at www.myserafine.com, including its pages, forms, product information, editorial content and links to third-party services.

In short: use the site thoughtfully, read product information carefully, and follow the terms of any retailer or service you visit through an external link.

02

Using the website

You may browse the website for personal, non-commercial use. Please do not misuse the site, interfere with its operation, attempt to gain unauthorised access, or use automated tools to copy, scrape or monitor it without our written permission.

  • Give accurate information when you contact us or submit a form.
  • Do not upload or send material that is unlawful, harmful, abusive or misleading.
  • Do not use the website to impersonate another person or organisation.
  • Respect the intellectual property and privacy rights of Serafine and others.

We may update, pause or remove parts of the website when needed. We will always aim to keep the experience useful, but we cannot promise that every page will be available or error-free at all times.

03

Products & purchase

Serafine product pages are designed to help you discover our range and make an informed choice. Product availability, pricing, delivery, payment, returns and customer service are handled by the retailer shown on the relevant product link.

Serafine website

Product stories, ingredient details, usage notes and links to where an item may be purchased.

Retail partner

Checkout, payment, delivery, cancellations and order support. For Serafine’s current non-returnable category, Amazon handles damaged, defective or incorrect-item resolutions and any eligible refund.

No checkout on this site. Serafine products currently link to Amazon India. When you follow that link, you enter Amazon's platform and its terms, privacy policy and customer-service process apply.

04

Product information

We take care to keep product descriptions, ingredient information and usage guidance helpful and current. However, website content is general information and should not be treated as medical, dermatological, cleaning or professional advice.

Always read the packaging and the full ingredient list before use. Follow the directions and warnings on the product you receive. If you have a known allergy, sensitive skin, a medical condition or a specific concern, speak with an appropriately qualified professional before using a product.

Stop use and seek appropriate advice if you experience a concerning reaction. Results can vary from person to person, and we do not guarantee a particular result from using any product.

05

Our content

Unless we say otherwise, the Serafine name, logo, visual identity, photography, product copy, editorial writing, graphics and other material on this website belong to Serafine or are used with permission. They are protected by applicable intellectual property laws.

You may view and share a link to our pages for personal, non-commercial purposes. You may not reproduce, modify, republish, sell, distribute or commercially use our content without prior written permission.

If you send us an idea, testimonial, image or other material, please make sure you have the right to share it. You give us permission to use it to respond to you and to operate, improve or communicate about Serafine, subject to our Privacy policy.

06

External links

The website may link to Amazon India, social platforms, references or other websites operated by third parties. These links are provided for convenience and do not mean that Serafine endorses every aspect of those services.

Third-party websites have their own terms, privacy practices, product availability and customer-support processes. Please review them before you share information or complete a purchase. Serafine is not responsible for the content, security or availability of an external website.

07

Responsibility

We provide this website on an “as available” basis and take reasonable care to keep its content accurate and secure. To the fullest extent permitted by law, Serafine is not responsible for losses arising from your use of, or inability to use, the website or from reliance on information published here.

Nothing in these terms excludes or limits a right, warranty or liability that cannot legally be excluded or limited. Nothing here changes the rights you may have under applicable consumer-protection law.

A practical note: if an order, delivery, payment, cancellation, damage report or refund concerns a purchase made through a retailer, please contact that retailer first. For non-returnable Serafine items, do not send anything back unless Amazon instructs you to. We are happy to help point you in the right direction where we can.

08

Governing law

These terms are governed by the laws applicable in India, without limiting any mandatory consumer rights that may apply to you. Subject to those rights, disputes relating to the website or these terms may be brought before a court with appropriate jurisdiction in India.

09

Changes & contact

As Serafine grows, we may update these terms to reflect changes to the website, our products or the services we use. The latest version will always appear on this page, with the “Last updated” date shown above. Your continued use of the website after an update means you accept the revised terms.

If something here is unclear, please ask. We would rather make the answer easier to find.

Still have a question?Write to the Serafine care team and we will get back to you.

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